Oliver Giving

My first hardware review is going to be a big thumbs down for the Novation Remote 37 SL & the Automap softare.  I have had so many issues with this keyboard that it now lives in its box under my bed.

Below is a recent email that I wrote to Novation.  Unfortunately (and irresponsibly I think) my request to get my money back was turned down.

“I have had so many problems with my Remote SL ever the last year and a half of ownership that I have now had to get another keyboard.  I am a professional music producer and have a number of projects that need to be done and I can’t be spending hours trying to troubleshoot this controller.  I have already spend many hours with these four issues and a host of other issues that I’ve had in the past.

I ask that you please give me my money back for my Remote 37SL.  It cost me $660 Canadian dollars including tax in the summer of 2008.

FYI the issues that I have had don’t stem from the fact that I don’t know what I’m doing.  I understand the MIDI language and MIDI controller programming.  The problem I am convinced is that there are too many bugs located in the Automap software or the Remote SL firmware.  Or both.  I have had no problems with any of my other MIDI controllers.  Pretty much every problem that I have had with my software/workflow over the past year and a half has been solved by taking Automap or the Remote SL offline.  I do not exaggerate here.  No joke.”

-Oliver Giving

This entry was posted on Tuesday, February 23rd, 2010 at 11:07 am and is filed under Hardware Reviews. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.